Shape Homes Warranty Department
General Contact Information
Thank you for contacting Shape Homes Warranty Department.
Our office will be closed for the holidays from 24th December and reopen on 7th January. If your matter is urgent or requires immediate attention, please refer to the below list of available contacts. If your home handed over in the past 12 months, please contact RACV Emergency Home Assist included as part of your build. Please note that SHAPE Homes are limited to the services we can provide during this time and owners are reminded to engage their insurance company or services such as SES Victoria in the event of an emergency.
We wish you a Safe and Happy Holiday Season!
Emergency Home Assist
RACV EHA
134 663
(Homes Settled within past 12 months only)
Natural Disaster
SES Victoria
132 500
Heating and Cooling
Natgas
sales@natgasshop.com.au
Electrical Emergency
Itekelectrical
0423 051 020
iteckelectrical@gmail.com
Emergency Leak
Pinnacle Plumbing
service@pinnacleplumbing.com.au
(Please provide your full email address, phone number, pictures, videos, and description when reporting an emergency leak)
Product & Appliance Warranties
For any of the below product/appliance warranties, please contact the manufacturer directly as per the handover pack.
Rangehood and Cooktop
Smeg
Customer Care
(02) 8667 4888
Hot Water Service
Chromagen
Garage Doors
Stelline
Tapware
Submit a Warranty or Maintenance Request
If you’re experiencing an issue with your home, please complete the form below and provide as much detail as possible. Our team will review your request and get back to you shortly.