Warranty

Shape Homes Warranty Department

General Contact Information

Thank you for contacting Shape Homes Warranty Department.

Our office will be closed for the holidays from 24th December and reopen on 7th January. If your matter is urgent or requires immediate attention, please refer to the below list of available contacts. If your home handed over in the past 12 months, please contact RACV Emergency Home Assist included as part of your build. Please note that SHAPE Homes are limited to the services we can provide during this time and owners are reminded to engage their insurance company or services such as SES Victoria in the event of an emergency.

We wish you a Safe and Happy Holiday Season!

Emergency Home Assist

RACV EHA
134 663

(Homes Settled within past 12 months only)

Natural Disaster

SES Victoria
132 500

Heating and Cooling

Electrical Emergency

Emergency Leak

Pinnacle Plumbing
service@pinnacleplumbing.com.au

(Please provide your full email address, phone number, pictures, videos, and description when reporting an emergency leak)

Product & Appliance Warranties

For any of the below product/appliance warranties, please contact the manufacturer directly as per the handover pack.

Submit a Warranty or Maintenance Request

If you’re experiencing an issue with your home, please complete the form below and provide as much detail as possible. Our team will review your request and get back to you shortly.

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